SN-ISO/IEC 20000 Guide:2019

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Status: Check Published
Norwegian title: Informasjonsteknologi - Tjenesteledelse - Håndbok - En praktisk veiledning
English title: Information technology - Service management - Handbook - A practical guide
Item type: Standard
Language: Engelsk
Edition: 1 (2019-12-16)
Number of pages: 88

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Included in: NS ICS 35
NS ICS 03.080
NS ICS 03.080.99
NS ICS 35.020
NS og NS-EN komplett (eks NS-EN ISO)
Product information: The purpose of this guide, ISO/IEC 20000 IT service management: a practical guide, is to provide an accessible overview of how to implement the requirements of ISO/IEC 20000-1, how to go beyond the requirements to a higher level of service management maturity and how to use other available standards and frameworks to support the implementation of an SMS. The focus is on organizations that are not yet familiar with the standard and need help in the form of practical guidance, in non-technical language, in order to set up their service management practices.
Committee: SN/K 163
Adopted: 2019-12-16
ICS: 03.080.99 - Andre tjenester
35.020 - Informasjonsteknologi (IT) generelt