SN-ISO/IEC 20000 Guide:2019

NOK 969,00 (eks. mva) InformationOvervåk standarden
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Norsk tittel: Informasjonsteknologi - Tjenesteledelse - Håndbok - En praktisk veiledning
Engelsk tittel: Information technology - Service management - Handbook - A practical guide
Varetype: Standard
Språk: Engelsk
Utgave: 1 (2019-12-16)
Antall sider: 88
Pris:

NOK 969,00 (eks. mva)
NOK 1 211,25 (ink. mva)

Inkludert i: NS ICS 35
NS ICS 03
NS ICS 03.080
NS ICS 03.080.99
NS ICS 35.020
NS og NS-EN komplett (eks NS-EN ISO)
Produktinformasjon: The purpose of this guide, ISO/IEC 20000 IT service management: a practical guide, is to provide an accessible overview of how to implement the requirements of ISO/IEC 20000-1, how to go beyond the requirements to a higher level of service management maturity and how to use other available standards and frameworks to support the implementation of an SMS. The focus is on organizations that are not yet familiar with the standard and need help in the form of practical guidance, in non-technical language, in order to set up their service management practices.
Komité: SN/K 163
Fastsatt: 2019-12-16
ICS: 03.080.99 - Andre tjenester
35.020 - Informasjonsteknologi (IT) generelt