ISO 10008:2013

Standard
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Status: Check Gyldig
Norsk tittel: Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
Engelsk tittel: Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
Varetype: Standard
Språk: Engelsk
Utgave: 1 (2013-05-27)
Antall sider: 29
Pris:

NOK 1 515,00 (eks. mva)
NOK 1 893,75 (ink. mva)

Omfang: <p>This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.</p><p>It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.</p><p>This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.</p><p>This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.</p><p>The guidance given in this International Standard can complement an organization's quality management system.</p>
Komité: SN/K 149
Fastsatt: 2013-05-27
ICS: 03.120.10 - Kvalitetsledelse og kvalitetssikring