ISO/IEC 20000-10:2018

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Norsk tittel: Information technology — Service management — Part 10: Concepts and vocabulary
Engelsk tittel: Information technology — Service management — Part 10: Concepts and vocabulary
Varetype: Standard
Språk: Engelsk
Utgave: 1 (2018-09-14)
Erstatter: ISO/IEC TR 20000-10:2015 Alert Tilbaketrukket
Antall sider: 28
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Omfang: <p>This document describes the core concepts of <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000 (all parts)</std-ref></std>, identifying how the different parts support <std><std-ref>ISO/IEC 20000-1:2018</std-ref></std> as well as the relationships between <std><std-ref>ISO/IEC 20000-1</std-ref></std> and other International Standards and Technical Reports. This document also includes the terminology used in all parts of <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std>, so that organizations and individuals can interpret the concepts correctly.</p><p>This document can be used by:</p><list list-type="alpha-lower"><list-item><label>a)</label><p>organizations seeking to understand the terms and definitions to support the use of <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000 (all parts)</std-ref></std>;</p></list-item><list-item><label>b)</label><p>organizations looking for guidance on how to use the different parts of <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> to achieve their goal;</p></list-item><list-item><label>c)</label><p>organizations that wish to understand how <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000 (all parts)</std-ref></std> can be used in combination with other International Standards;</p></list-item><list-item><label>d)</label><p>practitioners, auditors and other parties who wish to gain an understanding of <std std-id="iso:std:iso-iec:20000:en" type="undated"><std-ref>ISO/IEC 20000 (all parts)</std-ref></std>.</p></list-item></list>
Fastsatt: 2018-09-14
ICS: 03.080.99 - Andre tjenester
35.020 - Informasjonsteknologi (IT) generelt